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Ask before you buy — it is cheaper than a return
Real answers about whether a manual fits your machine, and help with any order that did not arrive.
What to include
- Before buying: the product link, plus the make, model, year and serial number from the data plate.
- About an order: your order number and the email address used at checkout.
- A file problem: the device you are on and exactly what happens when you open it.
We answer during business hours and aim to reply within one working day. Orders are delivered automatically, so you never need to wait for us to get your download.
Before you write
Many questions are already answered on the FAQ and the order & download help page — especially missing emails and files that will not open.
